Pink Puppy Designs: Martingale Dog Collars & Leashes

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FAQ

How long does it take to receive my order?
All orders are sent with Speedy Processing time unless noted otherwise. The majority of Pink Puppy collars, leashes and harnesses are custom made-to-order and subject to Standard Processing time. If that is the case, you will be notified in your shopping cart if it is a custom item or on order. Special order items will be noted in the item description on the product pages. Orders will ship as soon as all items on an order are ready.

Processing Times...
Speedy: Ships within 2 business days (typical for in-stock items)
Standard: Ships within 15 business days (typical for custom or on-order items)
Special Order: Ships within 25 business days (only applicable on certain items as noted in the item description)

If you need your order in a more specific time-frame, please contact us beforehand so we can confirm if that will be possible.
What payment methods do you accept?
We accept all major credit cards as well as PayPal. All credit cards are securely processed through Paypal, but you do not need to have a PayPal account to pay via credit card. You can also pay via check or money order. Please note that order will not be processed until checks have cleared. If you prefer to use a different payment method, please contact us and we can work with you.
What size should I get?
With a soft tape measure, carefully measure the circumference of your dog's neck. That size will correspond with the "neck size" listed in our Sizing Guide. If you are still unsure, just contact us and we will assist you in any way that we can.
Yes! Pink Puppy is very active in animal rescue from monetary donations, collar donations, fostering, and humane investigations. Animal rescue is our priority and we strive to spread the word about adoption and the proper treatment of animals. A portion of all purchases is also donated to non-profit animal rescue organizations. Visit our How We Help page for more information on some of our non-profit work.
Can the donation from my purchase go to a specific rescue?
Yes, if you would like your donation going to a specific dog rescue organization on our Rescue Listing, all you have to do is mention their name during the checkout process. You can select any rescue in our Rescue Listing. If a particular group is not in there, just ask them to apply. It's easy and FREE for all non-profit dog rescues.
Where are the collars made?
All Pink Puppy Designs collars, leashes and harnesses are made in the USA near Chicago, Illinois. In fact, all of our material suppliers are also based in the USA.
Sure, Pink Puppy collars are adorable, but are they safe?
All collars and leashes are made with decorative ribbon reinforced with a nylon or polypropylene webbing. All hardware is metal except for optional plastic buckles which are very durable and designed specifically for use on dog collars. All stress points around hardware are double triple-stitched for security. Pink Puppy collars are designed for comfort and function. Many large breeds do very well with them (breeds such as Collies, Greyhounds, Labs, Afghan Hounds, and even some Pit Bulls). However, each dog has different individual needs. We don't guarantee these collars against excessive chewing, scratching or pulling. Pink Puppy collars and leashes may appear lighter weight than some collar options out there for comfort and to reduce bulk. For dogs that require extra tough "gear" we recommend double thick collars found in most pet stores or other such collars designed specifically for extra-heavy-duty use. Each consumer is responsible for determining the suitability of Pink Puppy products for their individual situation. By purchasing, you acknowledge that you accept all responsibility for any accidents. Pet supplies should be inspected regularly.

Collar Safety Tip: For dogs that are left unattended in crates or kennels, Pink Puppy Designs recommends removing their collar to prevent choking or other injury that may occur if a collar becomes caught on the crate.
What is your exchange/return policy?
Most Pink Puppy collars and leashes are custom made to order, but we are proud to offer an exchange/return policy. If for any reason you are not satisfied with an item you may exchange it or return it for a refund of the purchase price (not including shipping). Upon receipt of your item(s) we will either send your exchange or refund your money.

Please note that "Special Order" items or "Sale" items are not eligible for return. All returned items must be in their original and unused condition. We are not responsible for exchanged or returned items lost or damaged in the mail. All returns/exchanges must be postmarked within 30 days of receipt of your original order. Items sent in exchange will be shipped via USPS First Class mail unless otherwise noted.

If your sales receipt did not come with a pre-printed return form on the back, download our Return Form. Please contact us prior to sending an item back to get confirmation.

Note: For exchanges shipped back to the customer with a US address, shipping will be free for your first exchange. For second exchanges or for our customers outside the US, please contact us for the additional shipping cost total.